Support
Getting started
How do I create my first home?
Open the app and follow the onboarding: name your home, choose your region (this sets the seasonal checklist), then add your first appliance or task.
Do I need an account?
No. HearthLog works entirely on your device without signing in. An account is only involved if you enable optional cloud backup.
Reminders
My reminder did not arrive
Check that notifications are allowed for HearthLog in your system settings, and that the task has a due date. Reminders are scheduled on the device — no internet is required.
How do seasonal checklists work?
The checklist adapts to the region you selected during setup: gutter cleaning before the wet season, furnace filter before the cold snap, water heater flush on the annual cycle. You can edit or remove any item.
Warranties
How is the countdown calculated?
Enter the purchase date and the warranty length; HearthLog calculates the expiry date and shows the remaining time. Expired items stay visible in your records.
Purchases
How do I restore my purchase?
Open the Premium screen and tap Restore Purchases. Make sure you are signed in with the same Apple ID or Google account you used to subscribe.
How do I cancel the subscription?
iOS: Settings → your name → Subscriptions → HearthLog → Cancel.
Android: Play Store → Payments & subscriptions → Subscriptions → HearthLog → Cancel.
What happens to my data if my subscription ends?
Nothing is deleted. Your records stay on your device and remain readable. Premium features become read-only: you cannot add new documents or create additional homes until you resubscribe. Restoring a cloud backup always remains available.
Cloud backup
I lost my 12-word recovery phrase
We cannot recover it. The backup is encrypted on your device and we never receive the phrase or the key. Without it the encrypted file cannot be decrypted by anyone, including us. If you still have the data on a device, create a new backup and store the new phrase safely.
How do I delete my cloud backup?
Open the Cloud Backup screen and delete the backup. The encrypted file is removed from storage. Local records on your device are unaffected.
Data and exports
Can I get my data out?
Yes. Export a PDF report for any item, or export your records as CSV. Exports are saved to your device and can be shared wherever you choose.
How do I delete everything?
Delete the app from your device to remove all local records. Delete any cloud backup separately from inside the app before uninstalling, if you created one.
Still stuck?
Email support@cyberboon.app with:
- device model and OS version
- app version (More → About)
- what you expected and what happened